Join Our Team
If you are passionate about women’s health, helping others, and building community, we want to hear from you. Bay Area Cancer Connections currently has 11 staff members, and more than 250 volunteers who are essential to fulfilling the organization’s mission of providing personalized information and support to breast and ovarian cancer patients, family, and friends.
Manager of Volunteer Resources
The Manager of Volunteer Resources will report directly to the Director of Programs and Services and work closely with all staff and volunteers to develop and maintain an effective and engaging volunteer program. The position is responsible for managing the engagement of BCC volunteers, including volunteer cultivation and networking, negotiation and agreement, support, training, measurement, acknowledgment, and sustainability. This is a full-time, exempt position; some evening and weekend commitments may be necessary to carry out the duties of the role.
- Provide information and support to phone and walk-in clients as part of Helpline backup.
- Take an active role in using the Access client database.
- Supervise the Helpline volunteers.
- Ensure that Helpline volunteers have resources that are current, useful, and support their ability to serve clients.
- Coordinate with staff to ensure there is staff back-up of all volunteer Helpline shifts.
- Build rapport with clients and follow-up at an appropriate time after completion of treatment for volunteer cultivation.
- Serve as primary contact for all volunteers (excluding, Board Members, Emeritus Members, and Medical Advisory Group).
- Manage volunteer scheduling for programs, services, and BCC office support as needed.
- Organize and maintain all volunteer records including tracking, maintenance, and reporting of accurate volunteer hours.
- Identify challenges and opportunities, set and execute goals, and strategize ways to continuously improve the volunteer program.
- Other projects and tasks as needed.
Cultivation and Networking, Training, and Sustainability
- Work with senior management and staff to assess organizational needs and engage volunteers accordingly.
- Perform an active and high-quality cultivation process, including networking with community agencies, and screen candidates for appropriate placement.
- Develop and deliver an effective training program for volunteers; including quarterly orientation sessions, specific job training, and continuing mission education.
- Maintain training manuals, and publicize ongoing training opportunities.
- Lead trainings for Helpliners and Buddies, including bi-monthly Helpline Semi-circle meetings.
- Work closely with the Outreach Coordinator in recruiting and training volunteers for community outreach.
- Supervise volunteers; provide regular feedback, ensure that they have the support to perform their roles, and assess whether the job responsibilities continue to be appropriate for them.
- Conduct a yearly assessment of key volunteers, including, but not limited to, Helpliners and BCC office administrative volunteers.
- Plan and oversee National Volunteer Week activities, the Annual Volunteer Recognition Event, and yearly Volunteer Therapist dinner, etc.
- Organize and coordinate community service projects with corporations and other community groups.
- Coordinate Holiday gifts for Helpliners and office volunteers.
- Manage the process of nominating, selecting, and recognizing annual award recipients.
- Plan activities, gifts, etc. for volunteer recognition week and the annual recognition event.
- Maintain a consistent mechanism for ongoing volunteer recognition.
- Along with the marketing staff, manage communication to volunteers under the supervision of the Director of Programs and Services, including a bi-monthly volunteer e-newsletter and quarterly organizational newsletter.
- Distribute a weekly Helpline Update to Helpliners and Staff.
- Work with Director of Programs and Services to plan and execute Annual Report content.
- Maintain a volunteer culture that is professional, personal, and encourages open communication.
- A minimum of a Bachelor’s degree relevant to job requirements and 2 – 3 years of experience, or equivalent.
- Experience managing volunteers/experience in human resources.
- Experience as a volunteer.
- Experience developing and delivering volunteer training programs.
- Ability to work well as a team member and independently.
- Excellent communication skills (written and oral)
- Excellent interpersonal skills; ability to interact with wide variety of people of all ages and backgrounds in a sensitive manner.
- Excellent follow-through, attention to detail, ability to meet deadlines.
- Proficient in Word, Excel, the Internet, and computer databases. Willingness to learn and use new technology.
- Resourcefulness, flexibility, and a sense of humor.
- Familiarity with breast or ovarian cancer or experience working with those affected by cancer preferred.
If you are interested in applying, please submit your resume and cover letter to Colleen Kleier, Director of Programs and Services, at Colleen@bcconnections.org.
Interested in volunteering?
Please visit our volunteer webpage to learn how you can get involved.